- Shipping & Returns
Shipping & Returns
Rocky Top Tactical ships from different warehouses from across the United States. Depending on which warehouse your product ships from your package will ship by either Federal Express or UPS. All firearms shipments are by Federal Express.
Handguns: All handguns are shipped by Federal Express 2nd Day Air. Our flat fee for all handgun shipping is $35.00 unless shipping fee is specifically waived.
Long Guns: These include rifles and shotguns. They do not include larger caliber weapons (50 BMG rifles, rifles weighing more than 20 lbs.) Shipping for long guns is by FEDEX Ground. Our flat fee for all long gun shipping is $30.00 unless shipping fee is specifically waived.
Large Caliber: These are larger heavier long guns with an empty weight of greater than 20 lbs. Shipping for large caliber firearms is by FEDEX Ground. Our flat fee for all large caliber shipping is $45.00 unless shipping fee is specifically waived.
Items Other Than Firearms: Shipping for items other than firearms is computed by weight and shipped by either FEDEX or UPS.
Large Orders: Individuals or agencies purchasing large numbers of items should contact us for a specific shipping quote.
Should you have any special shipping needs or have any specific questions, give us a call at 276-685-8000.
Rocky Top Tactical will refund or exchange items other than firearms, ammunition, optics or electronics within 45 days of purchase so long as the original receipt is provided with your return.
- Firearms: Except in the event we ship you the wrong firearm, we do not accept returns on firearms. Buyers should contact the manufacturer directly for refund or replacement as provided by warranty.
- Ammunition: Because of safety considerations, ammunition may not be returned.
- Optics & Electronics: Items may be returned within 30 days of purchase with the original sales receipt. Each item must be returned in its original packaging and with all accompanying manuals and accessories. A 20% restocking fee will be charged on all such returns. This restocking fee is waived if Rocky Top Tactical delivers an item different from what you ordered.
Used Items: Purchase of used items is considered to be on an AS IS basis, and all sales are final. We make a conscientious effort to only put high quality used items up for sale. So long as you are conscientious in considering whether the item you are bidding on is suitable for your ownership, returning an item should not be a consideration.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
CONTACT US BY EMAIL OR BY CALLING 276-685-8000